It's been a tricky first week for us during the Singapore Circuit Breaker covid-19 measures. We cannot produce Hydrocracker at home, but all existing obligations need to move forward. Luckily we have a fantastic supply chain model which is supported by a great logistics supplier. Most, if not all, components and equipment are being staged in a livingroom. Not ideal, but it ensures continuity and order completion.
But, we did run into a wall. How do we install something that would normally require us to physically be on site?
We received a request for assistance to help crew with an instrumentation issue. Names, locations, and systems cannot be referenced due to confidentiality so we will need to get creative with names: Client A, Crew A, Vessel A, System A, B, C.
During a project, Vessel A's recorder had failed. The spare was not functioning as it should, and a support tech was not available for travel. We received an email from Crew/Client A to assist, if possible.
Thanks to our domain services, we were able to use a very low bandwidth remote assistance platform to connect to an onboard workstation and remotely install an onboard server from Singapore. Configuring the new server to work with the remainder of the instrumentation took minutes. Bee boop bee boop.
Although it sounds much easier than it actually was, the end result was achieved: operations can continue with continuity measures and having the necessary tools in place.
Since incorporating, one of our KPIs was to ensure that the carbon footprint of our operations is minimized. Remote system administration was one of the tools used to achieve this.
We're proud of Crew A's response and more than happy to lend a helping hand to Client A, should they run into issues again (fingers crossed). A simple email and support session saved alot of time, stress, and carbon emissions.
Be safe, be healthy, keep calm and wash your hands.
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